Returns Policy

All Product Return requests must be submitted in writing to the A D Belsham team by either email or fax.
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Fax: 03 6340 2557

A 'no fault' product ('No Fault Product') is a Product returned by the Customer to A D Belsham in circumstances where the return is not due to the fault of A D Belsham or any fault with the Product.
Product sold on a "No Returns Basis"
a.A D Belsham is entitled to supply certain Products on a "No Returns Basis".
b.The expression 'No Returns Basis' means that A D Belsham will not accept returns on No Fault Products.
c.The Customer should refer to the A D Belsham electronic product catalogue available on www.opensourceresource.com.au/shop for details of products which are sold on a 'No Returns Basis'.
d.To the extent permitted by law, A D Belsham reserves the right to apply the No Returns Basis policy to any promotional or sales product (s) as it deems necessary. A D Belsham will use all reasonable endeavours to ensure such products are clearly advertised and promoted as being sold only on a No Returns Basis.

Discontinued Products

A D Belsham will, under instruction from its vendors, discontinue some products from time to time. Customers' right to return these discontinued products may be restricted.

Returns Procedure

a.Customer must supply:
i.A D Belsham Account Number
ii.A D Belsham Invoice Number
iii.A D Belsham Product Code
iv.Quantity of the product(s) that needs to be returned
v.Serial Number for each product that needs to be returned
b.Once the Returns Representative has identified the Product for the return, the Customer will be issued with an Product Return number. This number must be used in all correspondence relating to the product.
c.All products returned for credit must be in a pristine and unopened condition with all seals intact. All inward freight will be the responsibility of the customer. A D Belsham will not cover the cost of freight on returned products and will not accept responsibility for any damage or loss suffered by the customer.

Faulty Products

A 'faulty' product is a Product returned by the customer to A D Belsham or vendor that failed to operate in accordance with its functional specifications.

Dead on Arrival Products

A 'DOA' (Dead on Arrival) product is a faulty Product that failed in the early life of usage or out of box. The DOA period for each Product will vary based on vendor policies, and commonly ranges from 7 to 30 days.

Warranty Products

A 'Warranty' product is a faulty product that failed within the warranty period. The warranty period for each Product will vary based on vendor policies.

Returns Procedure

a.Customer must supply:
i.A D Belsham Account Number
ii.A D Belsham Invoice Number
iii.A D Belsham Product Code
iv.Quantity of the product(s) that needs to be returned
v.Serial number for each product that needs to be returned
vi.Fault details for each product that needs to be returned
vii.End user's Proof of Purchase for each product that needs to be returned
b.Under vendor's instructions, A D Belsham will issue a credit, replacement or repair for the return of faulty products. Replacement or repair returns may result in delays due to vendor processing lead times and A D Belsham stock availability.
c.In the event the Customer fails to advise the end user, the Customer will indemnify A D Belsham for any expenses incurred in servicing any warranty claim relating to the misuse of the product or hard disk failure
d.Any physical damage incurred on the faulty product due to the misuse of the product will void the warranty and is the Customer's responsibility.
e.The Customer should provide the correct and exact fault details which A D Belsham can advise to the Vendor for testing purpose. Any no fault found charges from the Vendor will be at the Customer's expense.
f.For Bonus products, A D Belsham will only provide a replacement. If the product is discontinued or obsoleted, the warranty will be handled by A D Belsham on case by case basis.
g.If A D Belsham approves an Product Return for return under warranty, the Customer is responsible for freight to the Sydney Distribution Centre. A D Belsham will be responsible for return freight of the product as soon as it has been exchanged, for replacement or repair returns only.
h.All faulty products must be returned as a complete set which includes all the components that were supplied originally, eg. Cables, CD and Power Adaptors, and also, with the original packaging.

Customers must return product(s) to A D Belsham with the A D Belsham number clearly written on a removable label on the outside of the shipping carton(s).

Returns should be sent to:
A D Belsham
P O Box 215, Prospect, TAS, 7250
All products must be returned in complete set with original packaging and must be received by A D Belsham within 14 days after Product Return number is issued.
A D Belsham recommends that product returned by post should be sent by registered or certified mail. A D Belsham accepts no responsibility for loss or damage occurring in transit.
Customer must obtain a valid Product Return number(s) authorised by A D Belsham team for all returned product(s). If the Product Return number can not be identified, or if the Product does not match the Product Return details provided by the Customer in terms of either quantity, A D Belsham product code or product serial number, A D Belsham may reject the returned product at the A D Belsham warehouse and return it to the Customer at the Customer's expense.
For all returned product(s), customer must maintain a copy of the proof of delivery or consignment information to confirm delivery in case of future queries.